Roadside Masters is a commercial roadside assistance provider that dispatches 24/7/365 emergency help — heavy-duty towing, tire service, fuel delivery, jump-starts, and lockout assistance — for trucks, trailers, buses, vans, and RVs across the US and Canada. In business for around 16 years, it focuses specifically on the heavy-duty commercial segment, which is what sets it apart from consumer auto clubs that won’t tow a working rig.
This review covers what Roadside Masters includes, what it costs, its pros and cons, and who it’s the right fit for.
What it is: A commercial-vehicle roadside assistance membership (not insurance) covering trucks, trailers, buses, vans, and RVs across the US and Canada, 24/7/365.
Best for: Owner-operators and fleets who want one number to call for heavy-duty towing and breakdowns nationwide.
Cost: Truck membership is $499/year (or $199.99 down + $45.99/month × 11); an extended tier runs $699/year.
Our take: For most owner-operators, a commercial roadside membership can pay for itself the first time you need a heavy-duty tow, and Roadside Masters brings a trucking focus, nationwide network, and 50-mile free towing (tractor and trailer together). Reviews are genuinely mixed, though — independent driver feedback raises recurring concerns about service delivery and billing (more below) — so read the membership handbook closely on coverage limits and fee triggers, and compare a couple of programs before you commit.
TruckingInsurance.org may earn a commission if you sign up for Roadside Masters through links on this page. This doesn't change what you pay, and our assessment below reflects our honest view of the service.
What Is Roadside Masters?
A long-operating provider (around 16 years in business), Roadside Masters specializes in heavy-duty roadside assistance for commercial vehicles — trucks, trailers, buses, vans, and RVs. It operates as a membership program (similar in model to an auto club, but built for commercial rigs), dispatching help through a large proprietary vendor network with GPS-based dispatch across all 50 states and Canada.
Unlike a personal AAA membership, which has weight and commercial-use limits that exclude working trucks, Roadside Masters is designed for exactly the vehicles AAA won’t cover. For how commercial roadside assistance works in general, see our commercial truck roadside assistance guide.
What Roadside Masters Covers
The truck membership includes:
- Tractor & trailer towing together — up to 50 miles or 2 hours free
- Flat tire assistance, repair, and replacement
- Mobile mechanic service
- Fuel, oil, fluid, and water delivery
- Jump-starts and pull-starts
- Lockout and replacement-key service
- Replacement part and battery delivery
- Light winching / extrication
- Discounted hotel stays
- Financing coupons ($500 each toward truck financing, engine overhaul, and lease buyout)
Roadside Masters Plans & Pricing
Roadside Masters structures its memberships by vehicle type, with separate programs for large fleets — not the “Individual/Commercial,” “Basic/Standard/Premium,” or “single plan” descriptions that were on the old page (all three were outdated).
Membership types (by vehicle):
- Truck Membership — for owner-operators and motor carriers
- Bus Membership
- RV / Motorhome Membership
- Trailer Roadside Program — mechanical and trailer-tire coverage for reefers, auto haulers, dump trailers, concession trailers, and dry-freight trailers
Truck membership pricing:
- $499/year per truck — single payment, ~$200 savings, plus bonus 7-day activation (vs. the usual 15 days)
- $199.99 down + $45.99/month for 11 months — monthly payment plan
- $699/year per truck — Extended tier, which raises free towing from 50 to 75 miles
- Add-on: Trailer Roadside policy for $599 (normally $699)
Large-fleet options (100+ trucks):
On-the-Go Fleet Program — no membership fee, pay-as-you-go at discounted contract rates
Fleet Settlement Deduction — membership paid through settlement deduction
Pros and Cons
Pros
- Built specifically for heavy-duty commercial vehicles — covers rigs AAA and consumer clubs won’t
- Large nationwide vendor network with GPS dispatch across the US and Canada
- 24/7/365 dispatch with a single point of contact
- 50 miles of free towing (tractor and trailer together), or 75 with the extended tier
- Membership can pay for itself with one heavy-duty tow
- Separate memberships for trucks, buses, RVs, and trailers, plus large-fleet programs
Cons
- Independent reviews (BBB, ScamPulse, Ripoff Report) recur on the same issues: service denials during breakdowns, long waits, and disputes over unexpected fees — read the handbook on what triggers extra charges (see Reviews below)
- Service quality can vary by location and provider availability (inherent to any dispatch-network model)
- Benefits cap per service — free towing is limited to 50 miles or 2 hours, so a long-distance tow can still cost you
- Coverage activates 15 days after purchase (7 days if you pay annually), so it’s not instant
- Pay-as-you-go is only offered to large fleets (100+ trucks) via the On-the-Go program — solo drivers pay the annual/monthly membership
- It’s a membership, not insurance — it won’t cover accident towing or vehicle damage (you still need truck insurance for that)
Who Roadside Masters Is Best For
A good fit if you: run one truck or a fleet over the road, want predictable nationwide breakdown coverage, and don’t want to hunt for a heavy-duty tow at 2 a.m. in an unfamiliar area.
Look elsewhere if you: only run a very short local radius with your own service relationships, or you’re actually looking for insurance rather than breakdown assistance — in which case you want towing/physical damage coverage on a policy, not a roadside membership.
Roadside Masters vs. AAA vs. Insurance Towing
Quick clarification, because these get mixed up:
- Roadside Masters (membership): breakdowns — tows, tires, fuel, lockouts — for commercial rigs.
- AAA (consumer membership): built for passenger vehicles; weight/commercial-use limits exclude working trucks.
- Towing coverage on your truck insurance: typically covers towing after a covered accident, which roadside memberships exclude.
Many owner-operators carry a roadside membership and towing coverage on their policy, because they cover different situations. More on that in our roadside assistance guide.
How to Sign Up
You can enroll directly through Roadside Masters in a few minutes — you’ll enter your vehicle VIN, choose a plan (annual, monthly, or the extended-towing tier), and pay by major credit card. Annual payment activates your coverage in 7 days instead of the usual 15.
Roadside Masters Reviews: What Drivers Say
Reputation for Roadside Masters (operated by Roadside Transportation, LLC) is mixed, and it helps to separate two things. On credibility: the company has operated for around 16 years and holds an A+ rating with the BBB — though a BBB rating reflects complaint-handling and longevity, not customer satisfaction, and the company is not BBB accredited.
On customer sentiment, independent feedback skews negative. Across BBB customer reviews, ScamPulse, and Ripoff Report, the same themes recur: drivers report being refused or denied service during a breakdown, long waits that ended without a tow, unexpected fees for services they believed were covered, and being required to tow to a company-designated shop at added cost. (As with most review platforms, dissatisfied customers are over-represented — but the consistency of these specific complaints is worth noting.)
Strongly positive reviews exist but are concentrated on Roadside Masters’ own website and partner channels. One large trucking forum has posted a notice stating that positive comments about the company on its board appeared to be company-generated, so weigh on-site testimonials with that in mind.
Bottom line: an established provider with broad network reach, but independent driver feedback raises real, recurring concerns about service delivery and billing. Before you buy, read the current membership handbook closely on coverage limits and fee triggers, and compare it against other commercial roadside programs.
Frequently Asked Questions
Is Roadside Masters legit? It’s an established company — Roadside Transportation, LLC has operated for around 16 years, holds an A+ BBB rating (a measure of complaint-handling and longevity, not satisfaction), and serves trucks and fleets across the US and Canada. That said, independent customer reviews are mixed, with recurring complaints about service denials and billing disputes, so read the membership terms carefully and compare options before signing up.
How much does Roadside Masters cost? A truck membership is $499/year (single payment, which includes about $200 in savings and faster activation), or $199.99 down plus $45.99/month for 11 months. An extended tier costs $699/year and increases free towing from 50 to 75 miles. A trailer roadside add-on is $599.
What does Roadside Masters cover? Heavy-duty towing, tire service, fuel delivery, jump-starts, lockout assistance, and mobile mechanic dispatch for commercial vehicles, 24/7. It’s a breakdown membership, not insurance, so it doesn’t cover accident towing or vehicle damage.
Is Roadside Masters worth it for owner-operators? The math can work — a single heavy-duty tow can cost more than a year’s membership, and 24/7 nationwide dispatch saves downtime. But independent reviews are mixed on whether the service delivers when it’s needed, so weigh the price against the reputation, read the handbook on what’s covered, and compare a couple of programs before deciding.
Is Roadside Masters the same as insurance? No. It’s a roadside assistance membership. You still need commercial truck insurance for liability, physical damage, and accident-related towing.
