Roadside Masters
Roadside Masters is a commercial vehicle emergency service provider that offers 24/7/365 roadside assistance to its customers across the United States and Canada. The company was founded in 2009, specializing in heavy-duty towing services for commercial vehicles such as trucks, trailers, buses, and limos
Roadside Masters has grown its business as being the best commercial vehicle Emergency Roadside Assistance Membership in the heavy-duty segment.
The company’s emergency roadside assistance program is designed to provide immediate help to drivers who experience breakdowns, flat tires, or other vehicle-related issues. With a dedicated team of experienced and certified technicians who are available to provide assistance to drivers any time of the day or night.
Program Overview
Roadside Masters offers various membership levels that cater to the different needs and budgets of commercial vehicle owners. The membership benefits include emergency roadside assistance, towing, fuel delivery, tire change, lockout service, and more. The company has a network of over 45,000 service providers across the United States and Canada, ensuring that their members receive prompt and reliable service.
The company prides itself on providing excellent customer service and strives to ensure that their members are satisfied with their services. They have a 24/7 customer service team that is available to assist their members with any issues or concerns.
They have quickly emerged as a popular choice among commercial vehicle owners who are in need of emergency roadside assistance. With their extensive network of service providers and commitment to customer service, the company has established itself as a reliable and professional service provider in the industry.
Key Roadside Assistance Services Offered
Towing Services
Roadside Masters can tow tractors and trailers together, making it easier for trucking companies to get their vehicles back on the road quickly. With nationwide coverage, truck drivers can feel safe knowing they can get towing services anywhere in the United States and Canada.
Emergency Roadside Assistance
The company has been providing emergency roadside assistance to thousands of customers nationwide since 2009. Some of the emergency roadside assistance services provided by Roadside Masters include jump-starts, pull starts, mobile mechanic services, and tire replacement and repair assistance.
Fuel Delivery
Roadside Masters provides fuel delivery services to commercial trucking companies and individual truck drivers. The company can deliver diesel fuel, gasoline, and other types of fuel to drivers who have run out of fuel on the road.
Lockout Services
Roadside Masters offers lockout services to all members. The company can help drivers who have accidentally locked themselves out of their trucks. Roadside Masters has trained professionals who can quickly and efficiently unlock truck doors without causing any damage to the vehicle.
Tire Change Services
Roadside Masters can help drivers who have flat tires or damaged tires on the road. Roadside Masters has trained professionals who can quickly and efficiently change tires and get drivers back on the road.
Membership Plans
Roadside Masters offers two types of membership plans: Individual and Commercial.
Both plans provide 24/7/365 emergency roadside assistance for commercial vehicles across North America.
Individual Membership
Individual membership is designed for owner-operators and independent drivers who operate a single commercial vehicle. The annual membership fee is $49.99 per month, per vehicle, and provides heavy-duty towing up to 50 miles free of charge.
In addition to towing, the membership includes services such as fuel delivery, lockout assistance, jump-starts, and tire changes. Members can also take advantage of discounts on hotels, rental cars, and other travel-related expenses.
Commercial Membership
Commercial membership is ideal for fleet owners, dealerships, and other businesses that operate multiple commercial vehicles. The annual membership fee is $34.99 per month, per vehicle, for fleets of 10 vehicles or more. For fleets with fewer than 10 vehicles, the fee is $49.99 per month, per vehicle.
Commercial members receive the same benefits as individual members, including heavy-duty towing up to 50 miles, fuel delivery, lockout assistance, jump-starts, and tire changes. In addition, commercial members have access to a dedicated account manager, who can help with billing, reporting, and other administrative tasks.
Overall, Roadside Masters membership plans provide peace of mind for commercial vehicle operators who need reliable emergency roadside assistance. With affordable rates and comprehensive services, Roadside Masters is a trusted partner for drivers and businesses across North America.
How do I choose the right commercial roadside assistance plan for my business?
When it comes to choosing the right commercial roadside assistance plan for your business, there are a few key factors to consider. Here are some things to keep in mind:
Coverage Area
Make sure the plan you choose covers the areas where your vehicles will be traveling. Some plans offer nationwide coverage, while others are more limited in scope.
Services Offered
Consider what services are included in the plan. Some plans may only offer basic services such as tire changes and jump starts, while others may also include towing, fuel delivery, and lockout assistance.
Response Time
Response time is critical when it comes to roadside assistance. Look for a plan that offers quick response times, especially if your business relies on timely deliveries.
Cost
Of course, cost is an important factor to consider as well. Compare the costs and benefits of different plans to find the one that offers the best value for your business.
Reputation
Finally, consider the reputation of the roadside assistance provider. Look for a provider with a track record of reliability and excellent customer service to ensure that your business is in good hands in the event of an emergency.
By considering these factors and doing your research, you can choose the right commercial roadside assistance plan to meet the needs of your business and keep your fleet on the road.
Roadside Masters Coverage Area
Their extensive coverage area includes all 50 states in the US and all provinces in Canada. They have a network of over 45,000 service providers who are ready to provide quick and reliable roadside assistance to their members.
RoadsideMASTERS.com offers three membership programs to choose from, allowing vehicle owners to select the best plan that fits their budget. The membership programs offer various benefits and services that provide coverage and peace of mind for all vehicles and drivers within the US and Canada.
Their membership programs include the Basic Plan, which provides towing services up to 25 miles, fuel delivery, jump starts, lockout services, and tire changes. The Standard Plan includes all the services offered by the Basic Plan, plus additional benefits such as trip interruption coverage, concierge services, and hotel and travel discounts. The Premium Plan includes all the services offered by the Standard Plan, plus additional benefits such as legal defense services, identity theft protection, and emergency medical assistance.
Customer Support
Roadside Masters is known for providing excellent customer support to its clients. The company has a dedicated team of professionals who are available 24/7 to assist customers with any issues they may face on the road. Customers can contact the support team via phone, email, or live chat, and they can expect a prompt response from the team.
The support team at Roadside Masters is well-trained and knowledgeable about the services offered by the company. They are equipped to handle any questions or concerns that customers may have, and they work tirelessly to ensure that customers are satisfied with the service they receive.
In addition to providing excellent customer support, Roadside Masters also offers a user-friendly website that allows customers to easily manage their accounts. Customers can log in to their accounts to view their membership details, track their service requests, and more. The website is designed to be intuitive and easy to navigate, making it simple for customers to find the information they need.
Pricing and Payment Options
Roadside Masters offers two payment options for their membership program: yearly and monthly. The yearly payment plan costs $499.00, which includes a $200 savings.
Members can also choose a monthly payment plan with a down payment of $199.99 and $45.99/month for 11 months. Both plans offer the same benefits, but the yearly plan has the added bonus of 7-day early membership activation instead of the usual 15 days.
Customers can easily sign up for Roadside Masters’ membership program through their website. They accept major credit cards, including Visa, Mastercard, American Express, and Discover.
Testimonials and Reviews
Like most emergency roadside service companies, Roadside Masters has received mixed reviews and testimonials from its customers. Some customers have praised the company for its prompt and efficient services, while others have criticized slow response times. To be fair, the only negative we heard were early on in their history while they were growing to serve the entire Northern 48 states. In the past 5 years, we have not heard any negatives on response times.
One satisfied customer wrote, “I had a great experience with Roadside Masters. The technician arrived within 30 minutes and quickly fixed my flat tire. I was back on the road in no time. I highly recommend this service to anyone in need of roadside assistance.”
Final Thoughts
Since we initially heard about Roadside Masters program in the early 2010’s, it is clear that the company has made efforts to improve its offerings. The company has recently introduced a mobile app that allows users to request roadside assistance and track the progress of the service provider. Additionally, the company has expanded its network of service providers to ensure that customers have access to help when they need it.
Roadside Masters is a roadside service provider that offers a single plan for commercial vehicles and RVs. The annual membership fee varies based on the type of vehicle and the number of vehicles in the fleet. The service is widely advertised on loadboards and is available nationwide.
Overall, Roadside Masters may be a good choice for commercial vehicle owners and RV enthusiasts who are looking for a cost-effective roadside assistance plan. However, it is important to note that the quality of service may vary depending on the location and availability of service providers. Customers should also be aware of the limitations of the plan, including the types of services covered and the maximum number of service calls allowed per year.
Frequently Asked Questions
What types of vehicles are covered by commercial roadside assistance?
Commercial roadside assistance typically covers a range of vehicles, including trucks, buses, vans, and trailers. The specific types of vehicles covered may vary depending on the provider, so it’s important to check with the company to ensure that your vehicle is covered.
Which companies offer the best commercial roadside assistance plans?
There are several companies that offer commercial roadside assistance plans, including RoadsideMASTERS.com, AAA, and Allstate. The best plan for you will depend on your specific needs, budget, and location. It’s important to compare plans and prices to find the one that best fits your needs.
What services are included in 24-hour roadside assistance for trucks?
24-hour roadside assistance for trucks typically includes services such as towing, jump-starts, tire changes, fuel delivery, and lockout assistance. Some providers may also offer additional services, such as winching and battery replacement. It’s important to check with the provider to see what specific services are included in their plan.
How do I know if I need commercial truck roadside assistance?
If you own or operate a commercial truck, it’s important to have roadside assistance in case of emergencies. This can help you get back on the road quickly and minimize downtime. If you frequently travel long distances or through remote areas, roadside assistance is especially important.
